Shipping policy

SECTION 1 - How much do shipping costs cost?

Spain:* Free on orders over €49

*(We do not ship to the Canary Islands, Ceuta, or Melilla)

Europe: Standard Free on orders over €49

UK: Standard Free on orders over £45

USA: Free on orders over $49 CANADA: Free on orders over CA$80

Rest of the World: Free on orders over $59

*Shipments outside the EU and the US may be subject to additional import duties and taxes, which are the customer's responsibility.

 

Minimum Order Amount

In some countries, a minimum cart amount is required to complete your purchase. If your cart does not reach the minimum threshold, the checkout button will remain locked, and we will indicate the remaining amount needed to reach it.

Europe: Minimum order of €99 in Cyprus, Czech Republic, Iceland, Isle of Man, Jersey, Latvia, Malta, Monaco, North Macedonia, Norway, San Marino, and Turkey.

Rest of the World: Minimum order of $99 in Argentina, Bahrain, Chile, Colombia, Hong Kong, India, Maldives, Mauritius, Morocco, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, and United Arab Emirates.

There is no minimum order amount for all other countries.

Subscription Shipments

Orders generated under a product subscription are exempt from shipping costs. The subscription price communicated to the Customer at the time of purchase includes all delivery costs, so no additional charge will apply for each recurring shipment. In the event of subscription cancellation, subsequent orders will no longer benefit from this exemption and will be governed by the general shipping conditions. COCUNAT reserves the right to modify these conditions by notifying the Customer at least [30] days in advance.

Which countries do we ship to?

EUROPE: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Vatican City.

AMERICA: Argentina, Chile, Colombia, United States.

REST OF THE WORLD: Australia, Bahrain, Hong Kong, India, Maldives, Mauritius, Morocco, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates.

 

SECTION 2 - How long will my order take to arrive?

Spain: Mainland 1 to 2 business days; Balearic Islands 2 to 3 business days

Europe:* 4 to 8 business days.

UK: 7 to 8 business days.

USA & CANADA: 3 to 5 business days.

AUSTRALIA & NEW ZEALAND: 3 to 5 business days.

Rest of the World: 4 to 5 business days.

*Italy: 2 to 3 business days; France: 2 to 3 business days; Germany: 3 to 4 business days

During peak periods or holidays such as Christmas or national bank holidays, delivery times cannot be guaranteed due to high shipment volumes. Additionally, COCUNAT will remain closed for local holidays on Whit Monday (Second Easter), September 11th, and December 26th.

 

SECTION 3 - Can I pick up my order at a post office?

If you prefer to collect your order from a post office (Correos), you can request this via the Correos Express tracking link sent to your email/SMS by clicking on “Manage delivery”. Enter your postal code, and a map showing available post offices will appear. Once the parcel arrives at the selected location, you will receive an SMS notification so you can go pick it up.

  • The recipient's mobile phone number registered during purchase is required.

  • The maximum hold period at the post office is 15 calendar days.

  • Presenting a valid ID card/passport is essential to pick up the order.

If you have any questions, contact us here https://cocunat.com/contact and we will gladly help you manage your shipment.

 

SECTION 4 - Can I change my shipping address after placing an order?

Yes, you can modify it via the Correos Express app provided in your order confirmation email or through the SMS sent by Correos Express once your package leaves our facilities. Additionally, you can also reschedule the delivery time if you will not be home at the scheduled time.

If you are unable to change your address through either of these two options, please feel free to reach out to us at [email protected].

 

SECTION 5 - How can I track my order?

Once your order leaves our warehouse, we will send you a tracking email. Through this email, you can confirm your estimated delivery date. Please note that tracking details may take up to 24 hours to update after receiving the email notification.

If you placed your order logged into your Cocunat account, you can also find the tracking number within your order history details.