Shipping policy

SECTION 1 - How long will it take for my order to arrive?

  • Orders are shipped on business days only.

  • No shipments are made on Spanish national holidays, nor on September 11 and December 26.

  • Order preparation time is 2 business days from order confirmation.

 

Shipping times

Delivery times start counting once the preparation time is finished.

 

Country Working Days

Spain 1-2

United States 3-4

France 2-3

Germany 3-4

Italy 2-3

United Kingdom 7-8

Switzerland 8-9

Austria 3-4

Belgium 3-4

Bulgaria 3-4

Croatia 3-4

Cyprus 7-8

Czech Republic 4-5

Denmark 5-6

Estonia 5-6

Finland 8-9

Greece 5-6

Hungary 3-4

Ireland 7-8

Isle of Man 7-8

Jersey 7-8

Latvia 4-5

Lituania 4-5

Luxembourg 2-3

Malta 9-10

Netherlands 3-4

Poland 4-5

Portugal 3-4

Romania 4-5

San Marino 3-4

Slovakia 5-6

Slovenia 3-4

Sweden 5-6

Rest of the World 4-5

 

*For shipments outside the European Union, transit times may vary due to customs processes, which is beyond our control.

*Shipping times are estimates. During high-demand periods (such as Black Friday, Christmas, sales or holidays), orders may experience slight delays.

 

 

SECTION 2 - How much are the shipping costs?

  • Spain: Free on purchases over €49 (No shipments are made to the Canary Islands, Ceuta, or Melilla).

  • Europe: Standard Free on purchases over €49.

  • UK: Standard Free on purchases over £45.

  • USA: Free on purchases over $49.

  • AUSTRALIA & NEW ZEALAND: Free on purchases over AU$59.

  • Rest of the World: Free on purchases over $59.

*Shipments outside the EU and the US may be subject to additional import costs, which will be borne by the customer.

*Shipping times are approximate; during high volume periods like Black Friday, sales, or Christmas, orders may suffer a slight delay.

 

Which countries do we ship to?

EUROPE: Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, United Kingdom.

AMERICA: Colombia, Puerto Rico, United States.

REST OF THE WORLD: Australia, Philippines, New Zealand.

 

 

SECTION 3 - Can I pick up an order at a post office?

 SPAIN: If you prefer to pick up your order at a Post Office or a convenience point, you can request it through the Correos Express tracking you received via email/SMS by clicking on “manage delivery”. Enter your zip code and a map with the available offices will appear. As soon as the package arrives at the office, you will receive a notification SMS so you can pick it up.

The recipient's mobile phone registered in your purchase is essential.

  • The maximum period for the shipment to remain at the Post Office will be 15 calendar days.

  • It is essential to present your ID (DNI) to collect the order.

  • If you have any doubts, contact us via email at [email protected] and we will help you manage your shipment.

EUROPE, UK, USA, CANADA & REST OF THE WORLD: Contact our customer service team to inform you according to the transport company operating in the destination country at [email protected].

 

 

SECTION 4 - Can I modify my shipping address after placing an order?

SPAIN: Yes, through the Correos Express application provided in the confirmation email or through the SMS that Correos Express sends once the order leaves our offices. Additionally, you can also change the delivery time if you are not at home at the indicated time. If you haven't been able to change the address through these options, call us at 911 980 581.

EUROPE, UK, USA, CANADA AND REST OF THE WORLD: Contact our customer service team to inform you according to the transport company operating in the destination country at [email protected].

 

 

SECTION 5 - How can I track my order?

Once the order leaves our warehouse, we send you an email with the tracking information. Through that email, you can confirm the expected delivery date. Please note that it can take up to 24 hours to update once you receive the email.

If you placed the order with your Cocunat account, you can also find the tracking number in your order history information